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Passengers with Reduced Mobility
EU Regulation 1107/2006 transferring responsibility of passengers with reduced mobility from airlines to airports comes into effect on Saturday 26th July, 2008. At each airport the Airport Authority or an appointed handling agent will be responsible for passengers requiring special assistance. There must be a smooth and easy transit for the passenger through all areas of the airport. In order for the Airport Authority or handling agent to provide the best service possible and ensure the passenger’s needs are met, it is important that Aer Arann is advised of those requirements, where possible, 48 hours in advance of travel. Passengers can call the Aer Arann reservations centre on the numbers below who will record all details of the passenger’s requirements
Guidelines for Passengers: Wheelchair passengers It is Aer Arann policy to accept wheelchair passengers. We ask that passengers advise us their level of disability prior to travel as due to aircraft restrictions we may be limited in the amount of wheelchair passengers we can accept per flight. Guidelines for passengers travelling with their own wheelchair or mobility device Passengers travelling with their own wheelchair or mobility device should ensure that the battery for the unit complies with Aer Arann Terms and Conditions. Aer Arann is approved to carry dry cell batteries only. Wet cell batteries are not suitable for carriage on Aer Arann flights. Passengers are asked to contact Aer Arann Reservations if they have any questions regarding the suitability their battery for carriage on Aer Arann flights. Please have the UN number or the proper shipping name of the battery. Passengers traveling with Guide/Assistance Dogs Guide/Assistance Dogs accompanying passengers with disabilities will be accepted for travel subject to all country entry requirements being fulfilled. This is the passenger’s responsibility. All guide/assistance dogs must be pre-booked by calling the Aer Arann Call Centre. Passenger requesting Meet and Assistance This service will be provided if required. We ask that passengers advise us the level of assistance they require prior to travel. Where can I get this assistance from? Once Aer Arann has been advised of the assistance required we will then notify the Airport authority or Handling agent. There are a number of designated pick up points in all airports where passengers will be collected from. More information on individual airports layouts can be found on their website – listed below: Ireland
UK
Europe
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